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Email Notification of Ticket Changes
Table of Contents
Trac supports notification of ticket changes via email.
Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. For example, this is how the Trac-tickets mailing list is set up.
Disabled by default, notification can be activated and configured in trac.ini.
Receiving Notification Mails
When reporting a new ticket or adding a comment, enter a valid email address or your Trac username in the reporter, assigned to/owner or cc field. Trac will automatically send you an email when changes are made to the ticket, depending on how notification is configured.
How to use your username to receive notification mails
To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in the Preferences page.
Alternatively, a default domain name (smtp_default_domain) can be set in the TracIni file, see Configuration Options below. In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form (username@EXAMPLE.LOCAL). To avoid this being interpreted as an email address, add the Kerberos domain to (ignore_domains).
Ticket attachment notifications
Since 1.0.3 Trac will send notifications when a ticket attachment is added or deleted. Usually attachment notifications will be enabled in an environment by default. To disable the attachment notifications for an environment the TicketAttachmentNotifier component must be disabled:
[components] trac.ticket.notification.TicketAttachmentNotifier = disabled
Configuring SMTP Notification
Important: For TracNotification to work correctly, the [trac] base_url option must be set in trac.ini.
Configuration Options
These are the available options for the [notification] section in trac.ini:
[notification]
admit_domains | Comma-separated list of domains that should be considered as valid for email addresses (such as localdomain). | (no default) |
ambiguous_char_width | Width of ambiguous characters that should be used in the table of the notification mail.
If | single |
batch_subject_template |
Like | $prefix Batch modify: $tickets_descr |
email_address_resolvers | SessionEmailResolver | |
email_sender |
Name of the component implementing
This component is used by the notification system to send emails.
Trac currently provides | SmtpEmailSender |
ignore_domains | Comma-separated list of domains that should not be considered part of email addresses (for usernames with Kerberos domains). | (no default) |
message_id_hash | Hash algorithm to create unique Message-ID header. (since 1.0.13) | md5 |
mime_encoding | Specifies the MIME encoding scheme for emails.
Supported values are: | none |
sendmail_path | Path to the sendmail executable.
The sendmail program must accept the
| sendmail |
smtp_always_bcc | Comma-separated list of email addresses to always send notifications to. Addresses are not public (Bcc:). | (no default) |
smtp_always_cc | Comma-separated list of email addresses to always send notifications to. Addresses can be seen by all recipients (Cc:). | (no default) |
smtp_default_domain | Default host/domain to append to addresses that do not specify one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found in the user settings. | (no default) |
smtp_enabled | Enable email notification. | disabled |
smtp_from | Sender address to use in notification emails.
At least one of | trac@localhost |
smtp_from_author |
Use the author of the change as the sender in notification emails
(e.g. reporter of a new ticket, author of a comment). If the
author hasn't set an email address, | disabled |
smtp_from_name | Sender name to use in notification emails. | (no default) |
smtp_password | Password for authenticating with SMTP server. | (no default) |
smtp_port | SMTP server port to use for email notification. | 25 |
smtp_replyto | Reply-To address to use in notification emails.
At least one of | trac@localhost |
smtp_server | SMTP server hostname to use for email notifications. | localhost |
smtp_subject_prefix | Text to prepend to subject line of notification emails.
If the setting is not defined, then | __default__ |
smtp_user | Username for authenticating with SMTP server. | (no default) |
ticket_subject_template | A Genshi text template snippet used to get the notification subject. The template variables are documented on the TracNotification page. | $prefix #$ticket.id: $summary |
use_public_cc | Addresses in the To and Cc fields are visible to all recipients. If this option is disabled, recipients are put in the Bcc list. | disabled |
use_short_addr | Permit email address without a host/domain (i.e. username only).
The SMTP server should accept those addresses, and either append
a FQDN or use local delivery. See also | disabled |
use_tls | Use SSL/TLS to send notifications over SMTP. | disabled |
[notification-subscriber]
The notifications subscriptions are controlled by plugins. All
INotificationSubscriber components are in charge. These components
may allow to be configured via this section in the trac.ini file.
See TracNotification for more details.
Available subscribers:
| Subscriber | Description |
|---|---|
AlwaysEmailSubscriber | |
CarbonCopySubscriber | Ticket that I'm listed in the CC field is modified |
TicketOwnerSubscriber | Ticket that I own is created or modified |
TicketPreviousUpdatersSubscriber | Ticket that I previously updated is modified |
TicketReporterSubscriber | Ticket that I reported is modified |
TicketUpdaterSubscriber | I update a ticket |
Example Configuration (SMTP)
[notification] smtp_enabled = true smtp_server = mail.example.com smtp_from = notifier@example.com smtp_replyto = myproj@projects.example.com smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
Example Configuration (sendmail)
[notification] smtp_enabled = true email_sender = SendmailEmailSender sendmail_path = /usr/sbin/sendmail smtp_from = notifier@example.com smtp_replyto = myproj@projects.example.com smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
Subscriber Configuration
The default subscriptions are configured in the [notification-subscriber] section in trac.ini:
[notification-subscriber]
The notifications subscriptions are controlled by plugins. All
INotificationSubscriber components are in charge. These components
may allow to be configured via this section in the trac.ini file.
See TracNotification for more details.
Available subscribers:
| Subscriber | Description |
|---|---|
AlwaysEmailSubscriber | |
CarbonCopySubscriber | Ticket that I'm listed in the CC field is modified |
TicketOwnerSubscriber | Ticket that I own is created or modified |
TicketPreviousUpdatersSubscriber | Ticket that I previously updated is modified |
TicketReporterSubscriber | Ticket that I reported is modified |
TicketUpdaterSubscriber | I update a ticket |
Each user can override these defaults in his Notifications preferences.
For example to unsubscribe from notifications for one's own changes and comments, the rule "Never notify: I update a ticket" should be added above other subscription rules.
Customizing the e-mail subject
The e-mail subject can be customized with the ticket_subject_template option, which contains a Genshi text template snippet. The default value is:
$prefix #$ticket.id: $summary
The following variables are available in the template:
env: The project environment (see env.py).prefix: The prefix defined insmtp_subject_prefix.summary: The ticket summary, with the old value if the summary was edited.ticket: The ticket model object (see model.py). Individual ticket fields can be addressed by appending the field name separated by a dot, eg$ticket.milestone.
Customizing the e-mail content
The notification e-mail content is generated based on ticket_notify_email.txt in trac/ticket/templates. You can add your own version of this template by adding a ticket_notify_email.txt to the templates directory of your environment. The default looks like this:
$ticket_body_hdr $ticket_props {% choose ticket.new %}\ {% when True %}\ $ticket.description {% end %}\ {% otherwise %}\ {% if changes_body %}\ ${_('Changes (by %(author)s):', author=change.author)} $changes_body {% end %}\ {% if changes_descr %}\ {% if not changes_body and not change.comment and change.author %}\ ${_('Description changed by %(author)s:', author=change.author)} {% end %}\ $changes_descr -- {% end %}\ {% if change.comment %}\ ${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)} $change.comment {% end %}\ {% end %}\ {% end %}\ -- ${_('Ticket URL: <%(link)s>', link=ticket.link)} $project.name <${project.url or abs_href()}> $project.descr
Sample Email
#42: testing
---------------------------+------------------------------------------------
Id: 42 | Status: assigned
Component: report system | Modified: Fri Apr 9 00:04:31 2004
Severity: major | Milestone: 0.9
Priority: lowest | Version: 0.6
Owner: anonymous | Reporter: jonas@example.com
---------------------------+------------------------------------------------
Changes:
* component: changeset view => search system
* priority: low => highest
* owner: jonas => anonymous
* cc: daniel@example.com =>
daniel@example.com, jonas@example.com
* status: new => assigned
Comment:
I'm interested too!
--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>
Customizing e-mail content for MS Outlook
MS Outlook normally presents plain text e-mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the e-mail template.
Replace the following second row in the template:
$ticket_props
with this (requires Python 2.6 or later):
--------------------------------------------------------------------------
{% with
pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
[c.strip() for c in
ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone',
'Component', 'Severity', 'Resolution', 'Keywords'] %}\
${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
{% end %}\
--------------------------------------------------------------------------
The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook.
--------------------------------------------------------------------------
| Reporter: | jonas@example.com |
| Owner: | anonymous |
| Type: | defect |
| Status: | assigned |
| Priority: | lowest |
| Milestone: | 0.9 |
| Component: | report system |
| Severity: | major |
| Resolution: | |
| Keywords: |
Changes:
* component: changeset view => search system
* priority: low => highest
* owner: jonas => anonymous
* cc: daniel@example.com =>
daniel@example.com, jonas@example.com
* status: new => assigned
Comment:
I'm interested too!
--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>
Important: Only those ticket fields that are listed in sel are part of the HTML mail. If you have defined custom ticket fields which are to be part of the mail, then they have to be added to sel. Example:
sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
However, the solution is still a workaround to an automatically HTML-formatted e-mail.
Using GMail as the SMTP relay host
Use the following configuration snippet:
[notification] smtp_enabled = true use_tls = true mime_encoding = base64 smtp_server = smtp.gmail.com smtp_port = 587 smtp_user = user smtp_password = password
where user and password match an existing GMail account, ie the ones you use to log in on http://gmail.com.
Alternatively, you can use smtp_port = 25.
You should not use smtp_port = 465. Doing so may deadlock your ticket submission. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See #7107 for details.
Troubleshooting
If you cannot get the notification working, first make sure the log is activated and have a look at the log to find if an error message has been logged. See TracLogging for help about the log feature.
Notification errors are not reported through the web interface, so the user who submits a change or a new ticket never gets notified about a notification failure. The Trac administrator needs to look at the log to find the error trace.
Permission denied error
Typical error message:
... File ".../smtplib.py", line 303, in connect raise socket.error, msg error: (13, 'Permission denied')
This error usually comes from a security settings on the server: many Linux distributions do not allow the web server (Apache, ...) to post email messages to the local SMTP server.
Many users get confused when their manual attempts to contact the SMTP server succeed:
telnet localhost 25
This is because a regular user may connect to the SMTP server, but the web server cannot:
sudo -u www-data telnet localhost 25
In such a case, you need to configure your server so that the web server is authorized to post to the SMTP server. The actual settings depend on your Linux distribution and current security policy. You may find help in the Trac MailingList archive.
Relevant ML threads:
For SELinux in Fedora 10:
$ setsebool -P httpd_can_sendmail 1
Suspected spam error
Some SMTP servers may reject the notification email sent by Trac.
The default Trac configuration uses Base64 encoding to send emails to the recipients. The whole body of the email is encoded, which sometimes trigger false positive spam detection on sensitive email servers. In such an event, change the default encoding to "quoted-printable" using the mime_encoding option.
Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, stick with the Base64 encoding.
See also: TracTickets, TracIni, TracGuide, TracDev/NotificationApi
